* {
    margin: 0;
    padding: 0;
    box-sizing: border-box;
}

:root {
    --primary: #7B2FF2;
    --primary-light: #9B5CF5;
    --primary-dark: #5B21B6;
    --accent: #FF8A00;
    --accent-light: #FFA733;
    --accent-dark: #E67300;
    --bg: #F5EEFF;
    --bg-light: #FBF7FF;
    --white: #FFFFFF;
    --text: #1E1B4B;
    --text-light: #5B5A7A;
    --border: #D4C5E5;
    --success: #10B981;
    --font: 'Inter', -apple-system, BlinkMacSystemFont, sans-serif;
}

body {
    font-family: var(--font);
    color: var(--text);
    background: var(--bg);
    line-height: 1.6;
}

a { text-decoration: none; color: inherit; }
ul { list-style: none; }

.container { max-width: 1200px; margin: 0 auto; padding: 0 24px; }

/* Section animations - only for index.html */
.index-section {
    opacity: 0;
    transform: translateY(30px);
    transition: all 0.6s cubic-bezier(0.4, 0, 0.2, 1);
}
.index-section.animate {
    opacity: 1;
    transform: translateY(0);
}
.index-section.hero-section {
    opacity: 1;
    transform: translateY(0);
}

/* Individual section delays */
.section-delay-1 { transition-delay: 0.1s; }
.section-delay-2 { transition-delay: 0.2s; }
.section-delay-3 { transition-delay: 0.3s; }
.section-delay-4 { transition-delay: 0.4s; }

/* Card animations */
.feature-card, .process-step {
    opacity: 0;
    transform: translateY(20px);
    transition: all 0.5s cubic-bezier(0.4, 0, 0.2, 1);
}
.feature-card.animate, .process-step.animate {
    opacity: 1;
    transform: translateY(0);
}

/* Navbar */
.navbar {
    background: var(--white);
    padding: 1rem 0;
    border-bottom: 1px solid var(--border);
    position: sticky;
    top: 0;
    z-index: 100;
}
.navbar .container {
    display: flex;
    justify-content: space-between;
    align-items: center;
}
.logo-container {
    display: flex;
    align-items: center;
    gap: 12px;
}
.logo-img {
    height: 48px;
    width: 48px;
    object-fit: contain;
    border-radius: 8px;
}
.logo-text {
    display: flex;
    flex-direction: column;
}
.logo-title {
    font-size: 0.95rem;
    font-weight: 700;
    color: var(--primary);
    white-space: nowrap;
}
.logo-subtitle {
    font-size: 0.8rem;
    color: var(--text-light);
}
.nav-links {
    display: flex;
    gap: 2rem;
}
.nav-links a {
    color: var(--text-light);
    font-weight: 500;
    transition: color 0.3s;
    flex-shrink: 0;
    white-space: nowrap;
}
.nav-links a:hover, .nav-links a.active {
    color: var(--primary);
}

/* Hero Section */
.hero {
    padding: 2rem 0;
    margin: 0;
    position: relative;
    display: flex;
    justify-content: center;
    align-items: center;
    background: linear-gradient(180deg, #F5EEFF 0%, #E8D5FB 100%);
}
.hero-banner {
    width: 90%;
    max-width: 1400px;
    display: flex;
    justify-content: center;
    align-items: center;
}
.hero-banner-img {
    width: 100%;
    height: auto;
    display: block;
    border-radius: 24px;
    box-shadow: 0 10px 40px rgba(123, 47, 242, 0.15);
    border: 1px solid rgba(123, 47, 242, 0.1);
}

/* Why Choose Us Section */
.choose-header {
    text-align: left;
    margin-bottom: 4rem;
    opacity: 0;
    transform: translateY(30px);
    animation: slideUp 0.6s ease forwards;
}
.choose-subtitle {
    font-size: 1.1rem;
    color: var(--text-light);
    max-width: 600px;
    margin-top: 1rem;
}

@keyframes slideUp {
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

.choose-cards {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 1.5rem;
    margin-top: 3rem;
}
.choose-card {
    background: var(--white);
    border-radius: 20px;
    padding: 2rem 1.5rem;
    text-align: center;
    border: 1px solid rgba(123, 47, 242, 0.1);
    box-shadow: 0 4px 20px rgba(123, 47, 242, 0.06);
    transition: all 0.4s cubic-bezier(0.175, 0.885, 0.32, 1.275);
    opacity: 0;
    transform: translateY(40px) scale(0.95);
}
.choose-card.animate {
    opacity: 1;
    transform: translateY(0) scale(1);
}
.choose-card:hover {
    transform: translateY(-8px);
    box-shadow: 0 16px 40px rgba(123, 47, 242, 0.18);
    border-color: rgba(123, 47, 242, 0.25);
}
.choose-icon-wrapper {
    width: 72px;
    height: 72px;
    margin: 0 auto 1.25rem;
    display: flex;
    align-items: center;
    justify-content: center;
    background: linear-gradient(135deg, rgba(123, 47, 242, 0.1) 0%, rgba(255, 138, 0, 0.08) 100%);
    border-radius: 20px;
    transition: all 0.4s ease;
}
.choose-card:hover .choose-icon-wrapper {
    transform: scale(1.1) rotate(-5deg);
    background: linear-gradient(135deg, rgba(123, 47, 242, 0.18) 0%, rgba(255, 138, 0, 0.14) 100%);
}
.choose-icon {
    width: 40px;
    height: 40px;
    object-fit: contain;
    transition: all 0.4s ease;
}
.choose-card:hover .choose-icon {
    transform: scale(1.1);
}
.choose-card h4 {
    font-size: 1.1rem;
    font-weight: 600;
    color: var(--text);
    margin: 0 0 0.5rem;
}
.choose-card p {
    font-size: 0.9rem;
    color: var(--text-light);
    margin: 0;
    line-height: 1.5;
}

/* Section Styles */
.section {
    padding: 4rem 0;
}
.section-title {
    font-size: 2rem;
    margin-bottom: 2rem;
    color: var(--primary);
}


@keyframes floatIn {
    0% {
        opacity: 0;
        transform: scale(0.8) translateY(20px);
    }
    50% {
        transform: scale(1.05) translateY(-5px);
    }
    100% {
        opacity: 1;
        transform: scale(1) translateY(0);
    }
}

/* Old features-grid for compatibility */
.features-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(250px, 1fr));
    gap: 2rem;
}

/* How It Works */
.how-it-works-wrapper {
    opacity: 0;
    transform: translateY(30px);
    animation: slideUp 0.6s ease forwards;
}
.how-header {
    text-align: left;
    margin-bottom: 2.5rem;
}
.how-subtitle {
    font-size: 1rem;
    color: var(--text-light);
    margin-top: 0.8rem;
    max-width: 400px;
}
.how-image-wrapper {
    width: 100%;
    display: flex;
    justify-content: center;
    align-items: center;
    padding: 0;
}
.how-image {
    width: 100%;
    max-width: 1495px;
    height: auto;
    border-radius: 20px;
    box-shadow: 0 10px 40px rgba(123, 47, 242, 0.15);
    transition: transform 0.4s ease;
}
.how-image:hover {
    transform: scale(1.02);
}

/* Download CTA */
.download-card {
    background: linear-gradient(135deg, #7B2FF2 0%, #6D28D9 50%, #5B21B6 100%);
    border-radius: 24px;
    padding: 4rem 3rem;
    position: relative;
    overflow: hidden;
    text-align: center;
    box-shadow: 0 20px 60px rgba(123, 47, 242, 0.35);
    transition: transform 0.4s ease, box-shadow 0.4s ease;
}
.download-card:hover {
    transform: translateY(-6px);
    box-shadow: 0 30px 80px rgba(123, 47, 242, 0.45);
}
.download-content {
    position: relative;
    z-index: 1;
}
.download-title {
    font-size: 2.5rem;
    font-weight: 700;
    color: #FFFFFF;
    margin-bottom: 0.8rem;
    text-shadow: 0 2px 10px rgba(0, 0, 0, 0.15);
}
.download-desc {
    font-size: 1.2rem;
    color: rgba(255, 255, 255, 0.9);
    margin-bottom: 2.5rem;
    font-weight: 500;
}
.download-btn {
    display: inline-flex;
    align-items: center;
    gap: 12px;
    background: #FFFFFF;
    color: #6D28D9;
    padding: 1.2rem 2.5rem;
    border-radius: 50px;
    font-size: 1.1rem;
    font-weight: 600;
    text-decoration: none;
    transition: all 0.3s ease;
    box-shadow: 0 8px 25px rgba(0, 0, 0, 0.2);
}
.download-btn:hover {
    transform: translateY(-3px) scale(1.02);
    box-shadow: 0 12px 35px rgba(0, 0, 0, 0.25);
    background: #F5EEFF;
}
.download-btn-icon {
    font-size: 1.4rem;
}
.download-btn-arrow {
    font-size: 1.3rem;
    transition: transform 0.3s ease;
}
.download-btn:hover .download-btn-arrow {
    transform: translateX(6px);
}
.download-decoration {
    position: absolute;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    pointer-events: none;
    overflow: hidden;
}
.decoration-circle {
    position: absolute;
    border-radius: 50%;
    background: rgba(255, 255, 255, 0.1);
    animation: float 6s ease-in-out infinite;
}
.decoration-circle.circle-1 {
    width: 200px;
    height: 200px;
    top: -100px;
    left: -100px;
    animation-delay: 0s;
}
.decoration-circle.circle-2 {
    width: 150px;
    height: 150px;
    bottom: -75px;
    right: -75px;
    animation-delay: 2s;
}
.decoration-circle.circle-3 {
    width: 100px;
    height: 100px;
    top: 50%;
    right: 20%;
    animation-delay: 4s;
}
@keyframes float {
    0%, 100% {
        transform: translate(0, 0) scale(1);
    }
    50% {
        transform: translate(20px, -20px) scale(1.1);
    }
}
.process-step .step-line {
    width: 40%;
    height: 3px;
    background: linear-gradient(90deg, var(--primary) 0%, var(--accent) 100%);
    border-radius: 2px;
    margin: 0;
}
.step-arrow-wrapper {
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 0 0.5rem;
}
.step-arrow {
    width: 40px;
    height: 40px;
    background: linear-gradient(135deg, rgba(123, 47, 242, 0.1) 0%, rgba(255, 138, 0, 0.08) 100%);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    color: var(--primary);
    font-size: 1rem;
    transition: all 0.3s ease;
}
.step-arrow::after {
    content: '→';
}
.step-arrow:hover {
    background: linear-gradient(135deg, rgba(123, 47, 242, 0.15) 0%, rgba(255, 138, 0, 0.12) 100%);
    transform: scale(1.1);
}
.security-banner {
    display: flex;
    align-items: center;
    gap: 1.5rem;
    background: linear-gradient(135deg, rgba(123, 47, 242, 0.08) 0%, rgba(255, 138, 0, 0.06) 100%);
    padding: 1.5rem 2rem;
    border-radius: 12px;
    border: 1px solid rgba(123, 47, 242, 0.1);
}
.security-icon, .security-lock {
    font-size: 1.5rem;
    opacity: 0.7;
}
.security-content {
    flex: 1;
}
.security-content h5 {
    color: var(--text-dark);
    font-weight: 600;
    margin-bottom: 0.3rem;
}
.security-content p {
    color: var(--text-light);
    font-size: 0.9rem;
    margin: 0;
}

/* Old process steps for compatibility */
.process-steps.grid {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 1.5rem;
}
.process-step.grid {
    text-align: center;
}
.process-step.grid .step-num {
    width: 40px;
    height: 40px;
    background: linear-gradient(135deg, var(--primary) 0%, var(--accent) 100%);
    color: var(--white);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    margin: 0 auto 1rem;
    font-weight: 600;
}
.process-step.grid p {
    color: var(--text-light);
    font-size: 0.9rem;
}

/* Disclaimer */
.disclaimer {
    background: #F5EEFF;
    border-left: 4px solid var(--primary);
    padding: 1.5rem;
    margin-top: 2rem;
    border-radius: 0 8px 8px 0;
}
.disclaimer p {
    color: var(--text-light);
    font-size: 0.95rem;
}

/* Products Page */
.product-section {
    background: var(--white);
    padding: 2rem;
    border-radius: 12px;
    margin-bottom: 2rem;
}
.product-section h3 {
    color: var(--primary);
    margin-bottom: 1.5rem;
}
.product-params {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 1rem;
}
.param-item {
    padding: 1rem;
    background: var(--bg);
    border-radius: 8px;
}
.param-item .label {
    font-size: 0.85rem;
    color: var(--text-light);
}
.param-item .value {
    font-weight: 600;
    color: var(--primary);
}
.eligibility-list {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
}
.eligibility-list li {
    padding-left: 1.5rem;
    position: relative;
}
.eligibility-list li::before {
    content: '✓';
    position: absolute;
    left: 0;
    color: var(--success);
    font-weight: 600;
}

/* Representative Example */
.rep-example {
    background: var(--bg);
    padding: 1.5rem;
    border-radius: 8px;
    margin-top: 1rem;
}
.rep-example p {
    margin: 0.5rem 0;
    font-size: 0.95rem;
}

/* About Page */
.about-section {
    background: var(--white);
    padding: 2rem;
    border-radius: 12px;
    margin-bottom: 2rem;
}
.about-section h3 {
    color: var(--primary);
    margin-bottom: 1rem;
}
.about-section p {
    color: var(--text-light);
    line-height: 1.8;
}
.core-values {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
    gap: 1.5rem;
}
.value-card {
    text-align: center;
    padding: 1.5rem;
    background: var(--bg);
    border-radius: 8px;
}
.value-card h4 {
    color: var(--primary);
    margin-bottom: 0.5rem;
}
.value-card p {
    color: var(--text-light);
    font-size: 0.9rem;
}

/* Contact Page */
.contact-info {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(250px, 1fr));
    gap: 2rem;
}
.contact-card {
    background: var(--white);
    padding: 2rem;
    border-radius: 12px;
}
.contact-card h3 {
    color: var(--primary);
    margin-bottom: 1rem;
}
.contact-card p {
    color: var(--text-light);
    margin: 0.5rem 0;
}
.contact-card a {
    color: var(--primary);
}

/* Contact Page */
.contact-hero {
    text-align: center;
    padding: 4rem 0;
}
.contact-hero h1 {
    font-size: 2.5rem;
    margin-bottom: 0.8rem;
    color: var(--text);
}
.contact-hero p {
    font-size: 1.1rem;
    color: var(--text-light);
    max-width: 500px;
    margin: 0 auto;
}

.contact-section {
    opacity: 0;
    transform: translateY(30px);
    transition: all 0.6s cubic-bezier(0.4, 0, 0.2, 1);
}
.contact-section.animate {
    opacity: 1;
    transform: translateY(0);
}

.contact-list {
    display: flex;
    flex-direction: column;
    gap: 1rem;
}
.contact-card-new {
    background: var(--white);
    border-radius: 14px;
    padding: 1.5rem;
    box-shadow: 0 2px 12px rgba(123, 47, 242, 0.06);
    display: flex;
    align-items: flex-start;
    gap: 1.5rem;
    transition: all 0.3s ease;
    border: 1px solid rgba(123, 47, 242, 0.05);
    opacity: 0;
    transform: translateY(20px);
}
.contact-card-new.animate {
    opacity: 1;
    transform: translateY(0);
}
.contact-card-new:hover {
    transform: translateY(-3px);
    box-shadow: 0 8px 25px rgba(123, 47, 242, 0.12);
}
.contact-icon-new {
    flex: 0 0 56px;
    height: 56px;
    background: linear-gradient(135deg, rgba(123, 47, 242, 0.12) 0%, rgba(255, 138, 0, 0.08) 100%);
    border-radius: 12px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.5rem;
    color: var(--primary);
}
.contact-content-new {
    flex: 1;
}
.contact-label-new {
    font-size: 0.8rem;
    color: var(--text-light);
    margin-bottom: 0.3rem;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}
.contact-value-new {
    font-size: 1rem;
    color: var(--text-dark);
    font-weight: 500;
}
.contact-value-new a {
    color: var(--primary);
    transition: color 0.3s;
}
.contact-value-new a:hover {
    color: var(--primary-dark);
}
.address-value-new {
    line-height: 1.6;
}

.copy-btn-new {
    flex: 0 0 auto;
    background: linear-gradient(135deg, rgba(123, 47, 242, 0.08) 0%, rgba(255, 138, 0, 0.06) 100%);
    border: 1px solid rgba(123, 47, 242, 0.1);
    border-radius: 8px;
    padding: 0.6rem 1rem;
    color: var(--primary);
    font-size: 0.8rem;
    font-weight: 600;
    cursor: pointer;
    transition: all 0.3s ease;
    display: flex;
    align-items: center;
    gap: 0.4rem;
    font-family: var(--font);
    white-space: nowrap;
}
.copy-btn-new:hover {
    background: var(--primary);
    color: var(--white);
    border-color: var(--primary);
}
.copy-btn-new.copied {
    background: var(--success);
    color: var(--white);
    border-color: var(--success);
}

/* Grievance Page */
.grievance-level {
    background: var(--white);
    padding: 1.5rem;
    border-radius: 8px;
    margin-bottom: 1rem;
    border-left: 4px solid var(--primary);
}
.grievance-level h4 {
    color: var(--primary);
    margin-bottom: 0.5rem;
}
.grievance-level p {
    color: var(--text-light);
    font-size: 0.95rem;
}

/* Footer */
.footer {
    background: linear-gradient(180deg, #1E1B4B 0%, #2D2A5A 50%, #1E1B4B 100%);
    color: rgba(255,255,255,0.7);
    padding: 3rem 0;
    margin-top: 4rem;
}
.footer .container {
    display: flex;
    flex-direction: column;
    gap: 2rem;
}
.footer-content {
    display: flex;
    gap: 2rem;
    align-items: flex-start;
}
.footer-company {
    flex-shrink: 0;
    width: 280px;
    padding-right: 1.5rem;
    border-right: 1px solid rgba(255,255,255,0.08);
}
.footer-logo {
    width: 60px;
    height: 60px;
    object-fit: contain;
    border-radius: 8px;
    margin-bottom: 1rem;
}
.footer-company-name {
    color: var(--white);
    font-size: 0.9rem;
    font-weight: 600;
    margin-bottom: 0.5rem;
    line-height: 1.4;
}
.footer-address {
    color: rgba(255,255,255,0.5);
    font-size: 0.8rem;
    line-height: 1.5;
}
.footer-links-container {
    flex: 1;
    display: grid;
    grid-template-columns: repeat(5, 1fr);
    gap: 1.5rem 1rem;
    min-width: 0;
}
.footer-column {
    display: flex;
    flex-direction: column;
    gap: 0.8rem;
}
.footer-column h4 {
    color: var(--white);
    font-size: 0.95rem;
    font-weight: 600;
    margin-bottom: 0.5rem;
}
.footer-column ul {
    list-style: none;
    padding: 0;
    margin: 0;
    display: flex;
    flex-direction: column;
    gap: 0.6rem;
}
.footer-column ul li {
    margin: 0;
}
.footer-column ul li a {
    color: rgba(255,255,255,0.6);
    font-size: 0.85rem;
    transition: color 0.3s;
    white-space: nowrap;
}
.footer-column ul li a:hover {
    color: var(--white);
}
.footer-bottom {
    border-top: 1px solid rgba(255,255,255,0.1);
    padding-top: 1.5rem;
    text-align: center;
}
.footer-bottom p {
    font-size: 0.85rem;
    color: rgba(255,255,255,0.5);
}

/* Responsive Footer */
@media (max-width: 1200px) {
    .footer-content {
        flex-direction: column;
        gap: 2rem;
    }
    .footer-company {
        width: auto;
        padding-bottom: 1.5rem;
        border-bottom: 1px solid rgba(255,255,255,0.1);
    }
    .footer-links-container {
        grid-template-columns: repeat(3, 1fr);
        gap: 2rem;
    }
}
@media (max-width: 640px) {
    .footer-links-container {
        grid-template-columns: repeat(2, 1fr);
        gap: 1.5rem;
    }
}

/* Grievance Page */
.grievance-hero {
    text-align: center;
}
.grievance-hero .hero-icon-wrapper {
    width: 80px;
    height: 80px;
    margin: 0 auto 1.5rem;
    display: flex;
    align-items: center;
    justify-content: center;
    background: linear-gradient(135deg, var(--primary) 0%, var(--accent) 100%);
    border-radius: 50%;
    font-size: 2.5rem;
    color: var(--white);
    box-shadow: 0 8px 25px rgba(123, 47, 242, 0.4);
}
.grievance-hero h1 {
    font-size: 2.5rem;
    margin-bottom: 0.8rem;
    color: var(--text);
}
.grievance-hero p {
    font-size: 1.1rem;
    color: var(--text-light);
    max-width: 500px;
    margin: 0 auto;
}

.grievance-section {
    opacity: 0;
    transform: translateY(30px);
    transition: all 0.6s cubic-bezier(0.4, 0, 0.2, 1);
}
.grievance-section.animate {
    opacity: 1;
    transform: translateY(0);
}

.section-header {
    display: flex;
    align-items: center;
    gap: 1rem;
    margin-bottom: 1.5rem;
}
.section-icon {
    width: 48px;
    height: 48px;
    display: flex;
    align-items: center;
    justify-content: center;
    background: linear-gradient(135deg, rgba(123, 47, 242, 0.12) 0%, rgba(255, 138, 0, 0.08) 100%);
    border-radius: 12px;
    color: var(--primary);
    font-size: 1.3rem;
}
.section-header h3 {
    margin-bottom: 0;
    font-size: 1.4rem;
}

.contact-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));
    gap: 1.5rem;
}
.contact-item {
    display: flex;
    align-items: flex-start;
    gap: 1.2rem;
    padding: 1.5rem;
    background: var(--bg);
    border-radius: 12px;
}
.contact-icon {
    width: 50px;
    height: 50px;
    display: flex;
    align-items: center;
    justify-content: center;
    background: linear-gradient(135deg, var(--primary) 0%, var(--accent) 100%);
    border-radius: 12px;
    color: var(--white);
    font-size: 1.2rem;
    flex-shrink: 0;
}
.contact-info {
    flex: 1;
}
.contact-label {
    font-size: 0.85rem;
    color: var(--text-light);
    margin-bottom: 0.3rem;
}
.contact-value-wrapper {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    flex-wrap: wrap;
}
.contact-value {
    font-weight: 600;
    color: var(--primary);
    font-size: 1rem;
    word-break: break-all;
    overflow-wrap: break-word;
}
.contact-value a {
    color: var(--primary);
    word-break: break-all;
    overflow-wrap: break-word;
}
.copy-btn {
    width: 32px;
    height: 32px;
    display: flex;
    align-items: center;
    justify-content: center;
    background: var(--white);
    border: 1px solid var(--border);
    border-radius: 8px;
    cursor: pointer;
    color: var(--text-light);
    transition: all 0.3s ease;
}
.copy-btn:hover {
    background: var(--primary);
    border-color: var(--primary);
    color: var(--white);
    transform: scale(1.05);
}

.timeline-list {
    display: flex;
    flex-direction: column;
    gap: 1rem;
}
.timeline-item {
    display: flex;
    align-items: center;
    gap: 1.2rem;
    padding: 1.2rem 1.5rem;
    background: var(--bg);
    border-radius: 10px;
    border-left: 4px solid var(--primary);
}
.timeline-icon {
    width: 45px;
    height: 45px;
    display: flex;
    align-items: center;
    justify-content: center;
    background: var(--white);
    border-radius: 50%;
    color: var(--success);
    font-size: 1.2rem;
    flex-shrink: 0;
    box-shadow: 0 2px 8px rgba(0,0,0,0.05);
}
.timeline-content h4 {
    margin-bottom: 0.2rem;
    color: var(--text);
    font-weight: 600;
}
.timeline-content p {
    margin: 0;
    color: var(--text-light);
    font-size: 0.9rem;
}

.escalation-steps {
    display: flex;
    align-items: stretch;
    gap: 1.5rem;
    flex-wrap: wrap;
}
.escalation-step {
    flex: 1;
    min-width: 200px;
    background: var(--bg);
    border-radius: 12px;
    padding: 1.5rem;
    position: relative;
}
.step-number {
    width: 36px;
    height: 36px;
    display: flex;
    align-items: center;
    justify-content: center;
    background: linear-gradient(135deg, var(--primary) 0%, var(--accent) 100%);
    border-radius: 50%;
    color: var(--white);
    font-weight: 700;
    font-size: 0.9rem;
    margin-bottom: 1rem;
}
.step-content h4 {
    margin-bottom: 0.5rem;
    color: var(--primary);
}
.step-content p {
    color: var(--text-light);
    font-size: 0.9rem;
    line-height: 1.6;
    margin: 0;
}
.escalation-arrow {
    display: flex;
    align-items: center;
    justify-content: center;
    color: var(--primary);
    font-size: 1.5rem;
    padding: 0 0.5rem;
    opacity: 0.6;
}

/* Responsive */
@media (max-width: 768px) {
    .nav-links {
        gap: 1rem;
        font-size: 0.9rem;
    }
    .hero-content {
        flex-direction: column;
        gap: 2rem;
        text-align: center;
    }
    .hero-text {
        text-align: center;
    }
    .hero h1 {
        font-size: 1.8rem;
    }
    .grievance-hero h1 {
        font-size: 1.8rem;
    }
    .hero-img {
        max-height: 250px;
    }
    .features-wrapper {
        grid-template-columns: 1fr;
        gap: 2rem;
    }
    .features-left, .features-right {
        order: 2;
    }
    .features-center {
        order: 1;
    }
    .center-illustration {
        max-width: 200px;
    }
    .process-steps {
        grid-template-columns: repeat(2, 1fr);
    }
    .choose-cards {
        grid-template-columns: repeat(2, 1fr);
    }
    .choose-card {
        padding: 1.5rem 1rem;
    }
    .choose-card h4 {
        font-size: 1rem;
    }
    .product-params {
        grid-template-columns: 1fr;
    }
    .escalation-steps {
        flex-direction: column;
    }
    .escalation-arrow {
        transform: rotate(90deg);
        padding: 1rem 0;
    }
}