GrapLoan Terms & Conditions

1. Basis of Agreement and Platform Positioning

1.1 Parties to the Agreement

This User Service Agreement (hereinafter referred to as the "Agreement") is entered into by and between the following parties:

• 1.1.1 Platform Party: Grapeinfo Technology Private Limited (hereinafter referred to as "we," "us," or "our"), a fintech service company incorporated under the laws of India.
• 1.1.2 User Party: A natural person who downloads, registers for, and uses the GrapLoan application (hereinafter referred to as "you" or the "User").

1.2 How to Accept the Agreement

By downloading, installing, registering for, or using the App, you unconditionally confirm the following:

• 1.2.1 You are at least 18 years of age and possess full legal capacity as stipulated under Indian law.
• 1.2.2 You are a lawful resident of India and possess a valid Indian mobile phone number and bank account.
• 1.2.3 You have fully read and understood all the terms and conditions of this Agreement.
• 1.2.4 You voluntarily agree to be bound by the terms of this Agreement and undertake to comply with all applicable Indian laws and regulations.

If you do not agree to any term of this Agreement, please immediately cease downloading, installing, and using the App.

1.3 Description of Service Nature

Our Role and Responsibilities:

We are a direct service provider of personal revolving credit line services. With just one credit assessment and credit approval review, you can obtain an exclusive revolving credit line, which you can draw down at any time and repay at any time during the validity period. After repayment, the credit line is automatically restored.

Our specific responsibilities include:

• 1.3.1 Conducting credit assessment on you and granting a corresponding credit line.
• 1.3.2 Establishing and maintaining your exclusive revolving credit line account.
• 1.3.3 Reviewing and approving drawdown applications you submit and arranging fund disbursement.
• 1.3.4 Processing your repayment operations and restoring available credit in real time.
• 1.3.5 Providing account management and customer service support.
• 1.3.6 Fulfilling compliance obligations and submitting necessary reports to regulatory authorities.

Statement of Limitation of Liability:

As the direct provider of the revolving credit line service, the Platform assumes full responsibility for credit assessment, credit line management, fund disbursement, and risk management, ensuring that every fund flow is clearly traceable, compliant, and transparent.

2. User Eligibility and Admission Conditions

2.1 Eligibility Requirements

To become a registered user of the Platform and apply for credit line services, you must simultaneously satisfy all of the following conditions:

• 2.1.1 Age Condition: You must be at least 18 years of age.
• 2.1.2 Nationality and Residency Condition: You must be a lawful resident of India.
• 2.1.3 Income Condition: You must possess a lawful and stable source of income.
• 2.1.4 Credit Condition: You must have no current serious overdue records or historical records of malicious default, as determined by our credit assessment system.
• 2.1.5 Documentation Condition: You must be able to provide valid identity verification documents (such as PAN card, Aadhaar card) and income verification documents as required.

3. Scope of Services and Feature Description

3.1 Core Service Content

The Platform provides you with the following digital revolving credit line services:

• 3.1.1 Online credit line application and identity verification.
• 3.1.2 Establishment and daily maintenance of your revolving credit line account.
• 3.1.3 Real-time inquiry of credit line usage status.
• 3.1.4 Rapid submission and automatic approval of drawdown applications.
• 3.1.5 Repayment schedule viewing and online repayment operations.
• 3.1.6 Automatic restoration and revolving use of credit line after repayment.
• 3.1.7 In-app customer support services.

3.2 Revolving Credit Line Product Elements

The revolving credit line products applied for through this Platform have the following core elements:

• 3.2.1 Minimum Credit Line: ₹3,000.
• 3.2.2 Maximum Credit Line: ₹1,00,000.
• 3.2.3 Minimum Single Drawdown Tenure: 3 months.
• 3.2.4 Maximum Single Drawdown Tenure: 12 months.
• 3.2.5 Annual Interest Rate Range: 18% to 30%.

Explanation of the Revolving Credit Line Model:

This product adopts a revolving available credit line model. After credit approval, you will obtain an exclusive revolving credit line:

• 3.2.6 Total Credit Line: The upper limit of the credit line you have been approved for.
• 3.2.7 Available Credit: The unused portion of the total credit line, which can be drawn down at any time.
• 3.2.8 Drawdown Operations: You may initiate a drawdown application at any time within the available credit limit, and funds will be disbursed rapidly upon approval.
• 3.2.9 Credit Line Deduction: Each successful drawdown correspondingly reduces the available credit.
• 3.2.10 Credit Line Restoration: After repaying the principal of a drawdown, the corresponding available credit is restored in real time and can be used again.
• 3.2.11 Revolving Use: After repayment, the credit line is automatically restored without the need to reapply for credit approval, achieving "one-time credit approval, revolving use."

Special Note: The actual credit line granted, drawdown tenure, and applicable interest rate will be determined comprehensively based on your credit score, income level, employment stability, and our internal risk assessment model.

3.3 Overview of Fee Structure

Using the credit line through this Platform may involve the following fee items:

• 3.3.1 Service fees (including processing fees, credit inquiry fees, risk review fees, and technology service fees, etc.).
• 3.3.2 Goods and Services Tax (GST), levied at the rate of 18% as stipulated under Indian tax laws on the service fee portion.
• 3.3.3 Late payment penalties or delay charges arising from overdue repayments.

Fee Transparency Commitment:

All fees must be itemized and clearly displayed in the Key Fact Statement. We shall not charge you any fees not listed in the Key Fact Statement. Before you confirm a drawdown, you will see a complete summary of fee details.

3.4 Statement of Service Availability

We reserve the right to adjust the following matters:

• 3.4.1 Modify, suspend, or terminate any feature or service of the App, with prior notice to you for material changes.
• 3.4.2 Adjust the display scope or related parameters of the revolving credit line products.

Disclaimer: We do not make absolute guarantees regarding the continuity, timeliness, and error-free nature of the services.

4. User Account Management

4.1 Account Registration Requirements

Before using this service, you must complete the following registration steps:

• 4.1.1 Download and install the GrapLoan application.
• 4.1.2 Register using your own valid Indian mobile phone number.
• 4.1.3 Fill in true, accurate, and complete personal information as prompted by the system.
• 4.1.4 Set up an account security verification method.

4.2 Account Security Responsibility

You bear full responsibility for the security of your account, including but not limited to:

• 4.2.1 Properly safeguarding your registered mobile phone number and all One-Time Passwords (OTPs), and not disclosing them to any third party.
• 4.2.2 Taking reasonable measures to prevent unauthorized third-party access to your account.
• 4.2.3 Immediately notifying us through official channels if you discover unauthorized use of your account or security vulnerabilities.
• 4.2.4 Logging out securely after use, especially when using public devices.

4.3 Information Authenticity and Update Obligation

You represent and warrant that:

• 4.3.1 All information provided during registration and application is true, accurate, complete, and not misleading.
• 4.3.2 If your personal information (such as mobile phone number, bank account, address, income status, etc.) changes, you should promptly update the relevant information through the App.
• 4.3.3 If we discover that the information you provided is false, inaccurate, or fraudulent, we have the right to immediately suspend or terminate your account and reserve the right to pursue legal liability.

5. Credit Line Application and Usage Process

5.1 Credit Line Application Steps

The complete credit line application process is as follows:

• 5.1.1 Step 1: Download the App and complete registration and login.
• 5.1.2 Step 2: Fill out the application form, providing personal information, employment details, and financial status.
• 5.1.3 Step 3: Upload identity verification documents and income verification documents as required by the system.
• 5.1.4 Step 4: Review the application information and confirm submission of the credit line application.
• 5.1.5 Step 5: We initiate the credit assessment and risk analysis process.
• 5.1.6 Step 6: You receive notification of the approval result.
• 5.1.7 Step 7: If approved, electronically sign and confirm the credit line usage agreement online.
• 5.1.8 Step 8: The credit line is activated, and you can draw down and use funds at any time within the credit limit.

5.2 Drawdown Usage Process

After obtaining the credit line, each drawdown operation is as follows:

• 5.2.1 Step 1: Log in to the GrapLoan application and check your current available credit.
• 5.2.2 Step 2: Enter the drawdown amount and select the repayment tenure.
• 5.2.3 Step 3: Submit the drawdown application.
• 5.2.4 Step 4: The system performs automatic approval based on available credit and risk control rules.
• 5.2.5 Step 5: Upon approval, funds are rapidly disbursed to your designated bank account.

5.3 Processing Times

• 5.3.1 Credit Line Approval Time: Typically completed within 24 hours, with eligible applications processed in as fast as 1 to 5 minutes.
• 5.3.2 Credit Line Activation: Effective immediately upon approval.
• 5.3.3 Drawdown Approval: Based on available credit, typically completed within minutes.
• 5.3.4 Fund Arrival: Within 24 to 48 hours after drawdown approval.

Actual times may vary depending on application completeness, verification processes, and bank processing times.

5.4 Application Status Tracking

You may view your credit line application progress, assessment results, and available credit status in real time through the "My Credit Line" or similar feature modules in the App, without the need to proactively call customer service for inquiries.

6. Repayment Management Terms

6.1 Repayment Obligation

• 6.1.1 You are responsible for repaying all drawdown principal and interest in full and on time in accordance with the repayment dates and amounts agreed in each drawdown agreement.
• 6.1.2 Repayment operations must be initiated and completed by you actively through the payment function in the App.
• 6.1.3 You should ensure that your repayment account has sufficient funds to complete the payment before the repayment date.

6.2 Repayment Schedule

• 6.2.1 A detailed repayment schedule (including principal, interest, and total amount due for each installment) will be clearly set out in the Key Fact Statement and sent to your registered email or mobile phone after each drawdown agreement is executed.
• 6.2.2 You may view your repayment arrangements at any time through the "Repayment Schedule" feature in the App.

6.3 Credit Line Restoration Rules

• 6.3.1 Principal Repayment Restoration: After repaying all or part of the principal of a drawdown, the corresponding amount of available credit is restored in real time and can be used again.
• 6.3.2 Interest and Fee Repayment: Repaying only interest and service fees will not restore available credit.
• 6.3.3 Full Settlement: After a drawdown is fully settled, the entire credit amount corresponding to that drawdown is restored.

6.4 Cooling-Off Period Rights

• 6.4.1 You are entitled to an initial cooling-off period of no less than 1 working day from the date of execution of the drawdown agreement.
• 6.4.2 During the cooling-off period, you may withdraw from the drawdown transaction by repaying only the principal and prorated interest, without incurring any penalty.
• 6.4.3 Refunds and prepayments after the cooling-off period shall be governed by applicable rules.

6.5 Consequences of Default

If you fail to complete full repayment by the end of the agreed repayment date, you may face the following consequences:

• 6.5.1 Late payment penalties or delay charges will accrue at the agreed rate.
• 6.5.2 Default records will be reported to credit reference agencies, resulting in a decrease in your credit score.
• 6.5.3 Your available credit may be frozen or your total credit line may be reduced.
• 6.5.4 We will initiate collection procedures, including but not limited to telephone reminders, SMS notifications, and engagement of third-party collection agencies.
• 6.5.5 For prolonged serious defaults with refusal to communicate, we reserve the right to pursue recovery through legal channels.

7. Fee Transparency Commitment

7.1 Fee Disclosure Principles

We solemnly commit to strictly adhering to the principle of fee transparency throughout the entire credit line service process:

• 7.1.1 Before you submit a credit line application, the item names, rates, and calculation methods of all fees will be itemized on the application interface.
• 7.1.2 Before you sign the credit line usage agreement, a Key Fact Statement will be provided to ensure you are fully aware of all fees.
• 7.1.3 All fee items, including service fees, GST, interest, and late fees, shall be subject to the Key Fact Statement.
• 7.1.4 We will never charge you any fees not listed in the Key Fact Statement.

8. User Code of Conduct

8.1 Basic User Obligations

During your use of this service, you shall comply with the following obligations:

• 8.1.1 Provide true, accurate, complete, and up-to-date personal information and application materials.
• 8.1.2 Repay all drawdown principal and interest on time and in accordance with the agreed schedule and amounts.
• 8.1.3 Comply with all applicable central and local laws and regulations of India.
• 8.1.4 Properly safeguard your account information and be responsible for all activities conducted through your account.
• 8.1.5 Promptly update us on changes to your contact information and personal information.

8.2 Strictly Prohibited Conduct

You shall not engage in any of the following conduct while using the App and services:

• 8.2.1 Providing false, forged, tampered, or impersonated identity information or documents.
• 8.2.2 Registering accounts or applying for credit lines under another person's name.
• 8.2.3 Engaging in any form of fraud, deception, or illegal activity.
• 8.2.4 Intentionally circumventing or attempting to bypass the security verification measures of the App.
• 8.2.5 Using the App for any illegal purpose or unauthorized commercial use.
• 8.2.6 Interfering with, disrupting, or attempting to gain unauthorized access to the App system.
• 8.2.7 Accessing, using, or tampering with other users' account information without authorization.

9. Data and Privacy Protection

9.1 Privacy Policy Governance

• 9.1.1 Our collection, use, storage, and protection of your personal information is independently governed by the Privacy Policy.
• 9.1.2 We recommend that you read the Privacy Policy carefully to understand the complete manner in which we process your personal data.

9.2 Authorization for Information Use

You agree and authorize us to use your personal information within the following scope:

• 9.2.1 For credit assessment, risk analysis, and credit line granting decisions.
• 9.2.2 To share credit-related information with Credit Information Companies in accordance with the law.
• 9.2.3 To share necessary information with third-party service providers for the necessary purposes of providing services.
• 9.2.4 To disclose relevant information in accordance with the law when expressly required by law or lawfully requested by government authorities.

9.3 Special Statement on Credit Information Sharing

You specifically acknowledge and agree that:

• 9.3.1 Your credit line usage records and repayment behavior may be shared with credit reference agencies.
• 9.3.2 Your timely repayment behavior will help establish a good credit record, while overdue or default behavior will negatively impact your credit score.
• 9.3.3 We have the right to report your overdue information to credit reference agencies in accordance with the law.

10. Intellectual Property Statement

10.1 Ownership of Intellectual Property

• 10.1.1 The App, official website, logos, brand names, interface designs, source code, and all related content are owned by Grapeinfo Technology Private Limited or its licensors and are protected by Indian and international intellectual property laws.

10.2 License to Use

• 10.2.1 We grant you a limited, non-exclusive, non-transferable personal license to access and use the App solely for personal use purposes.
• 10.2.2 Without our prior explicit written consent, you may not copy, modify, distribute, reverse engineer, create derivative works from, or in any way exploit any part of the App for commercial activities.

11. Limitation of Liability and Disclaimers

11.1 Services Provided "As Is"

The App and services are provided on an "as is" and "as available" basis, and we make no express or implied warranties regarding the following:

• 11.1.1 The continuity, stability, or uninterrupted operation of the services.
• 11.1.2 The error-free nature, security, or timeliness of the services.
• 11.1.3 The absolute accuracy or completeness of any information obtained through the App.

11.2 Scope of Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any of the following damages:

• 11.2.1 Any indirect damages, incidental damages, special damages, consequential damages, or punitive damages.
• 11.2.2 Any loss of profits, data loss, or business interruption arising from the use or inability to use this service.
• 11.2.3 Any losses arising from unauthorized access to or tampering with your personal information.
• 11.2.4 Any losses arising from any third-party conduct or events beyond our reasonable control (such as natural disasters, cyberattacks, governmental actions, etc.).

12. User Indemnification Obligation

12.1 Indemnification Clause

You agree to fully indemnify us and our affiliates against any claims, lawsuits, damages, expenses (including reasonable attorney's fees), or liabilities arising from the following:

• 12.1.1 Your breach of any term or provision of this Agreement.
• 12.1.2 Your use of this service to engage in any illegal or unauthorized activity.
• 12.1.3 Any information you provide being untrue, inaccurate, or infringing upon the lawful rights and interests of third parties.
• 12.1.4 Your failure to repay drawdown amounts on time or breach of other provisions of any drawdown agreement.

13. Termination of Agreement

13.1 Our Right to Terminate

We reserve the right to suspend or terminate your account and your access to this service at any time in the following circumstances:

• 13.1.1 You breach any material term of this Agreement.
• 13.1.2 We discover fraud, false information, or suspicious activity in your account.
• 13.1.3 Termination of your service is required by law or regulatory authorities.
• 13.1.4 Your account has been inactive for a prolonged period, or you have voluntarily applied to close your account after settling all drawdown amounts.

13.2 Legal Effect After Termination

After termination of the Agreement, the following provisions shall remain effective:

• 13.2.1 Your repayment obligation for any outstanding drawdown amounts shall not be discharged by termination of the Agreement.
• 13.2.2 We have the right to retain your necessary information as required by law for compliance and dispute resolution purposes.
• 13.2.3 Any liability for breach of contract or indemnification obligations arising before termination shall not be affected by termination.

14. Dispute Resolution and Governing Law

14.1 Friendly Negotiation First

Any dispute arising out of or in connection with this Agreement shall first be resolved by the parties through friendly negotiation. The negotiation period shall be 30 days from the date the dispute arises.

14.2 Arbitration

If the dispute cannot be resolved through negotiation, the dispute shall be submitted to a sole arbitrator appointed in accordance with the Indian Arbitration and Conciliation Act, 1996, for final and binding arbitration.

• 14.2.1 Venue of Arbitration: Delhi.
• 14.2.2 Language of Arbitration: English.
• 14.2.3 The arbitral award shall be final and binding on both parties.

14.3 Judicial Jurisdiction

For disputes involving intellectual property protection, injunctive relief, or other urgent legal remedies, the courts of competent jurisdiction in Delhi shall have exclusive jurisdiction. This Agreement is governed by and construed in accordance with the laws of India.

15. Other General Provisions

15.1 Entire Agreement

This Agreement (including the Privacy Policy and Product Disclosure Document incorporated by reference) constitutes the entire agreement between the parties regarding this service and supersedes any prior oral or written communications between the parties.

15.2 Severability

If any provision of this Agreement is held invalid or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid, and the remaining provisions shall continue in full force and effect.

15.3 Force Majeure

We shall not be liable for breach of contract for failure or delay in performing our obligations due to events beyond our reasonable control (including but not limited to natural disasters, war, terrorism, strikes, governmental actions, cyberattacks, power or communication infrastructure failures, etc.).

15.4 Waiver of Rights

Our failure to enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision, nor shall it affect our right to enforce such right or provision in the future.

15.5 Assignment of Rights and Obligations

Without our prior written consent, you may not assign any rights or obligations under this Agreement to any third party. We have the right to assign this Agreement in its entirety to our affiliates or business successors without your consent.

15.6 Manner of Notice

All notices we send to you may be delivered through any of the following methods:

• 15.6.1 Through in-app push notifications or in-app messages.
• 15.6.2 Through SMS to the mobile phone number provided at registration.
• 15.6.3 Through email to the email address you provided.
• 15.6.4 Through announcements published on our official website.

Notices shall be deemed delivered at the time of dispatch.

15.7 Language

The English version of this Agreement is the official version. If versions in other languages are provided, they are for reference only, and the English version shall prevail.

16. Agreement Amendments and Contact Us

16.1 Right to Amend the Agreement

• 16.1.1 We reserve the right to modify and update this Agreement at any time as needed.
• 16.1.2 For material changes to this Agreement (such as changes in service scope, fee structure changes, restrictions on user rights, etc.), we will notify you through in-app notifications, pop-ups, or SMS within a reasonable period before the changes take effect.
• 16.1.3 If you do not agree to the revised terms, you have the right to stop using this service. Your continued use of this service after such notice constitutes your acceptance of the revised terms.

16.2 Contact Us

If you have any questions about this Agreement, need further information, or encounter any problems during use, please feel free to contact us through the following means:

• 16.2.1 Company Name: Grapeinfo Technology Private Limited
• 16.2.2 Application Name: GrapLoan
• 16.2.3 Customer Support Email: [email protected]
• 16.2.4 Official Website: https://grapeinfotechnology.com/